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30-Day Satisfaction Guarantee:
Customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, you may return it within 30-days from the delivery date . We'll gladly replace it or give you a full refund (less shipping) - whichever you prefer with no restocking fees. Your only cost is the shipping back to us. The following conditions must be met to obtain a full refund:
- Merchandise must be returned in the original manufacturer's packaging.
- All original supplied packaging, cleaning clothes etc, must be included.
- The customer is responsible for return shipping charges. Insurance and a tracking number are highly recommended, as ImposterCity.com can not be responsible for the returned item until it arrives at our warehouse.
- Returns lacking an RA number may be refused.
- Discontinued products are non-refundable or exchangeable. A discontinued product is a product no longer for sale.
- Products showing wear & tear will not be accepted for return and may be returned at your cost.
- We do not accept returns or exchanges on discontinued sunglasses. Any sunglasses marked $9.94 is considered to be a discontinued. If the item is damaged upon receipt, you must contact us within 7-business days for an exchange for the same item.
Return Instructions
- Place items in original box or a similar well protected container.
- Click here for our contact page.
- Choose RA Request as your option and make sure to include all the necessary fields.
- Submit your request and wait for a response from us.
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